You'll need to register before you can place an order with The Nutricosmetic Company. 

As long as you have a valid email address, then you can head over to our sign up page to get in on all the beauty action.

We'll automatically sign you up when you register so that we can make sure you're in the know regarding all our special offers.  

You can stop these emails by logging into your account and selecting the 'Email Preferences' option. 

It’s easy to make changes to your details, whether it’s your payment information, password or address book. 

Log-in to your account and you’ll see a range of categories at the bottom of the page under ‘Account Settings’.

You can rest assured that shopping with The Nutricosmetic Company is safe. 

We’re fully compliant with the data protection act so we care about keeping your details secure. 

For further information, please visit our Privacy Policy page.

Don't worry, if you visit our log-in page and select 'Forgotten your password?' then you can enter the email address registered, and we'll send you instructions on how to get this reset.

If you no longer want to receive our exclusive offers and promotions, then you can log-in to your account and select the 'Email Preferences' option to make this change.

It’s easy to place an order with The Nutricosmetic Company.  

Simply log-in to your account to begin browsing our range.

Once you’ve found the product you want, you’ll need to click ‘Add to basket’. You can either carry on shopping or click ‘View Basket’ if you’ve got everything you need; this will give you the option to checkout. 

If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually. 

Check everything is correct and you're good to go. We'll send you an email as soon as the order is on its way. 

Yes, click on the ‘My Basket’ icon at the top of the page and you’ll be able to see the item(s) you have in there so far. 

Use the + button to stock-up on your favorite items, or the – button if you’ve selected too many. If you want to remove an item completely then click the x button.

Our Customer Care Team is always on hand to provide support and guidance. All orders have to be placed through your online account but they’re more than happy to help you do so. 

Get in touch with them now via our Contact Us page for further assistance.

Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved addresses, but you can choose to add a new one by clicking ‘Add a new address’.

We’ll send you an email as soon as your order is on its way and your unique tracking number. You can also check your account to see the progress of an order or to track it. 

We may ship items separately in the event of one or more of the items being delayed. 

Your account makes it easy to keep track of all your orders.

Once you’ve logged in, you’ll see each individual order that you’ve placed with us.  

Select the one that you want, and you’ll be provided with all the details you need about that order. 

We’ll also send you a dispatch email as soon as your order is on the way. 

Your account will show any previous orders you’ve placed. Click here to track your order.

Click on the order you want to view to find out more. If the order has been sent tracked, then you’ll be able to click through to track it from your account. 

The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive. 

Once you’ve placed your order we cannot make any changes to it. 

If you want to try and cancel the order before it has been dispatched, so that a new order can be placed, then you’ll need to email our Customer Care Team at hello@thenutricosmeticcompany.com who can cancel the order for you. 

We’ll send you an email confirmation to let you know if the cancellation worked. Please don’t place a new order until you hear from us. 

Don’t worry, we understand that this can happen. You'll need to get in touch with our Customer Care Team at hello@thenutricosmeticcompany.com who can cancel the item for you. We’ll send you an email confirmation to let you know if it worked. 

If you can’t cancel, then you can send the item back to us. It’s best to refer to our Returns Policy to find out how.

All items ordered through The Nutricosmetic Company depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock. 

Now and again, there can be an unexpected delay, if so, we’ll get in touch to let you know. 

If there is anything that we might be able to do that means you don’t have to cancel, then you can contact our Customer Care Team via our Contact Us page. 

If not, please get in touch with our Customer Care Team at hello@thenutricosmeticcompany.com who can assist you in canceling individual items within your order or your whole order. 

We’ll send you an email confirmation to let you know if the cancellation worked.  

If it fails, this is because the order is getting ready to be sent or has already been dispatched. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. 

You can visit our Returns Policy to help you get the order back to us instead.

We’re really sorry that happened. The Nutricosmetic Company and our Brand Partners aim to provide high quality items to all our customers.   

So that we can look into this for you, please contact us to tell us more via Live Chat or sending us a message through our Contact Us page. 

To speed the process up, it’d really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch. 

1. Your Order Number  

2. Product Name 

3. Details of the fault 

4. Images that support the fault, if applicable 

As soon as we’ve looked into the fault, we’ll let you know what we plan to do next by sending you an email. 

We’re really sorry to hear that – The Nutricosmetic Company and our Brand Partners always try to process orders with the utmost care.  Occasionally errors can occur, don’t worry our Customer Care Team will help ASAP.  

Please contact us either via Live Chat or sending us a message through our Contact Us page. It would help if you included the following information:

1. Your Order Number 

2. Details of the incorrect item received (it would also really help if you send a clear picture) 

3. Confirmation of the correct item ordered 

4. The email address you used for your order (if contacting us via Live Chat) 

As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email. 

The Nutricosmetic Company and our Brand Partners take pride in our products so we’re sorry to hear you’ve received your order damaged. 

Sometimes things can go wrong but don’t worry, as we can help. Please send our Customer Care Team a message via our Contact Us page or by emailing hello@thenutricosmeticcompany.com. 

 Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again. 

As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email. 

Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order, so it’s possible that the missing item may be on a separate shipment.  

Alternatively, if you have ordered from multiple Brand Partners via the Fulfilment By Brand (FBY) method your order could arrive in different packages. 

Your dispatch confirmation email will list the items that have been sent. If the missing item is in there, then you’ll need to allow longer for it to be delivered. 

If the item has not been sent, then please send our Customer Care Team a message via our Contact Us page and they’ll be happy to help. 

To minimize the use of paper, The Nutricosmetic Company and or our Brand Partners won't always include a printed invoice with your order. If you wish to receive a copy of your invoice, please contact our Customer Care Team via our Contact Us page.

We offer a variety of online payment methods to ensure our customers can place orders with ease. 

• Visa 
• Visa Debit 
• Mastercard 
• Maestro 
• American Express 
• Apple Pay 
• PayPal 
• Google Pay 
• Diners Club  
• Discover 
• Klarna 
• Shop Pay 
• Union Pay 
• Bancontact  
• IDEAL 

You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorization by us and the card issuer. 

We do this to ensure that our customers are safe while they shop at The Nutricosmetic Company. 

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If you’re seeing the status ‘Payment Problem’ at checkout, then this means that we couldn’t process your order.  

Try re-entering your card details, you’ll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account. 

If you’ve done all that and still can’t fix the problem, then please contact our Customer Care Team via our Contact Us page, who’d be happy to help. 

If you've received a 'Risk Analysis' email from our Customer Care Team, it means we need to verify certain details before we can process your order and capture payment. This is part of our standard security procedure to ensure your order is legitimate and to protect against fraudulent activity. 

Please follow the instructions provided in the email and submit the requested information as soon as possible. Once we’ve reviewed and verified the details, we’ll be able to proceed with processing your order and will update you on the next steps. 

Once you place an order, the payment will show in your account as pending until we send the products to you. 

The pending transaction is informing you that the payment is authorized to be taken. 

If you want to add new payment details, then you’ll need to do this at the checkout stage. 

Your new card details will be saved once your order has been placed. This means that next time around you can order your favorite brands with ease. You can manage your saved payment cards by clicking into ‘Payment Cards’ under Account Settings in your account. 

At the checkout page, you’ll see a ox located below your list of items which says, ‘Discount Code’. Simply enter your code here and select the ‘Apply’ button to add the discount.

We’re sorry to hear your discount code isn’t working, you’ll need to check that you’re not trying to use more than one code per order or trying to use more than one offer and none of the items are on our exclusions list.  

If the code isn’t being affected by one of the issues above, and you’re still having problems entering the code, then you can contact our Customer Care Team via our Live Chat or by sending us a message through our Contact Us page. 

Yes! Gift E-Vouchers are available here.  

Gift E-Vouchers will be sent via email to the address associated with your account within 30 minutes of purchase. You can forward it to your recipient or print it out to give to them personally. 

After adding products to your bag, proceed to checkout and when prompted to enter a discount code please copy and paste the unique code from your email. 

Gift vouchers are redeemable against all products on-site and can be used in conjunction with promotions which apply automatically at checkout. Unfortunately, however, it is not possible to use a gift voucher in conjunction with another discount code.

We offer gift vouchers for the following fixed denominations: 

GBP - £25, £50, £75, £100, £250 and £500  

EUR - €25, €50, €75, €100, €250 and €500 

USD - $25, $50, $75, $100, $250 and $500 

If you have been sent a gift voucher, please check your email which will tell you the value. 

Gift vouchers are valid for 12 months from the date of purchase.

The balance on a gift card can be redeemed in one purchase or across multiple orders, as long as there is still a balance on the gift card. Gift card balances are applied to the total value of an order, which can include taxes and shipping. Gift cards can be used together with discount codes.

Unfortunately, you can only use one gift voucher per order. You can pay for any outstanding balance by using a credit or debit card. 

Please note you’re unable to combine a gift voucher with a PayPal payment.

No, all Gift E-Vouchers are sent by email. Please print your own copy if you’d like a physical gift voucher.

We’ll send you an email as soon as your order is on the way, so that you can find out when it will arrive. 

For tracked orders, you can use the tracking link provided in your email or located in Your Account to check where your order is.  

Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot. 

Our Delivery Information page can give you more information and timescales. 

If you do need to report your order as lost, then please contact our Customer Care Team via our Contact Us page and they’ll be happy to help. 

All Fulfilment by NutriCo (FBU) delivery options can be found on our Delivery Information page.

For Fulfilment by Brand (FBY) orders, where items are dispatched directly from the brand, delivery options will be shown at checkout. 

Our Delivery Information page outlines the timeframes and costs for all Fulfilment by NutriCo (FBU) delivery options.

For Fulfilment by Brand (FBY) orders, which are dispatched directly from the brand, delivery details will be shown at checkout.

Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. 

This card is from the courier and lets you know where your parcel is and how you can collect it.

Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order, so it’s possible that the missing item may be on a separate shipment.  

Alternatively, if you have ordered from multiple Brand Partners via the Fulfilment By Brand (FBY) method your order could arrive in different packages. 

Your dispatch confirmation email will list the items that have been sent. If the missing item is in there, then you’ll need to allow longer for it to be delivered. 

If the item has not been sent, then please send our Customer Care Team a message via our Contact Us page and they’ll be happy to help. 

Please refer to our Refund & Returns page to view our Returns Policy for more information. 

If you still need help or have any further questions, then our Customer Care Team is on hand to help. You can contact them via our Contact Us page for further assistance. 

We try not to make things complicated for you, simply contact our Customer Care Team via our Contact Us page, and they’ll do the rest.

You’ll need to tell them the reason for the return so they can choose the best option for you.

Please refer to our Returns Policy for more information. 

We want all our customers to enjoy their products so if you’re not happy with your order then you can send it back to us or our Brand Partners. 

All we ask is that you let us know that you don’t want the order within 14 days of receipt and make sure the products have not been opened. 

To get the order back to us safely please contact our Customer Care Team via our Contact Us page.  

They’ll send you all the information you need, but you can also refer to our Returns Policy for more information. 

Once your return request has been received, either by us or directly by the Brand Partner, we’ll carefully review the reason for your return and assess the next steps. 

Our team will notify you via email with an update on the outcome, including any action being taken, such as a refund, replacement, or further clarification if needed. 

Your refund should be returned to your account within 5 working days, and we’ll send you an email to let you know it’s on its way. 

If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Care Team via our Contact Us page.

Please refer to our Terms & Conditions page.

If you’re having problems accessing the checkout or any part of our website, then please get in contact with our Customer Care Team straight away via our Live Chat or by sending us a message through our Contact Us page so we can fix this for you.

Please refer to our Privacy Policy page.

You have the right to ask about what personal data we hold about you.  

To make this request, please send our Customer Care Team a message via our Contact Us page or by emailing hello@thenutricosmeticcompany.com.